Unfortunately we are not responsible for the shipping companies, how fast they deliver the package and any changes or decisions that they make.
Orders can sometimes take 1-3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
At Urduraj, we value your satisfaction and strive to provide an exceptional shopping experience. Our return policy ensures that you can shop with confidence, knowing that we’ve got you covered. Here are the details:
1.Free Returns: We gladly accept returns of UNWORN merchandise within 30 days from the date of shipment. If you’re not completely satisfied with your purchase, you can initiate a return.
2.Return Fee: For return orders, there is a $5 return fee that will be automatically deducted from your refund. Please note this fee.
3.Exchanges: Exchanges are always free! If you need a different size or color, we’ll happily exchange your product. However, please be aware that exchange orders will be canceled after 21 days (from submission) if not received.
4.Easy Process: To start a return or exchange, follow these steps:
Contact us, provide your order number to our customer service.
Our customer service will send you the return address.
Ship the item back to us using the provided instructions.
5.Same Product Exchanges: Exchanges can only be made for the same product, but in a different size or color.
Remember, your satisfaction is our priority. If you have any questions or need assistance, feel free to reach out to our customer support team. Happy shoe shopping at Urduraj! 👠👟
Click On Color / Pattern To Compare, Click And Drag Images To Reorder